About Us

About Us

Our Company

Alfa Systems is the leading multi-lingual Business Process Outsourcing (BPO) provider in the Archipelago Islands of Cabo Verde. We are located 350 miles off the West Coast of Africa in the culturally diverse city of Mindelo, Sao Vincente,with only a 2 to 3 hour time difference from most major European and U.S. cities, respectively.

 

To learn more about us, go to Our History and Alfa team members.

Our Mission

To meet and exceed the expectation of our partners and increase the value of their company by providing quality, multi-lingual business support for their non-English speaking customers and clients.

Our Vision

To grow an exceptional facility, known and respected for its people and location and to develop more strategic partner relationships.

Why Choose Alfa Systems CV?

Client Satisfaction

With someone available day or night to answer your calls and assist with other back office needs, you will improve your existing client experience and enhance your company’s reputation for customer service.

Potential Leads

With our trained staff available to answer your calls, you can avoid losing a possible opportunity to one of your competitors.  With our 24 hour call answering service, your business is always open and ready to respond to questions from future clients and partners.

Overflow Control

By outsourcing your call and back office services to Alfa Systems CV, continuous customer support does not need to suffer during peak hours and other busy times of the year. Our agents are available to help manage your call overflow, thereby, reducing your customer wait time.

Cost-Effective

Rather than hire several different staff members, our fully trained professional team will help administer all of your reception and recruitment needs.  Our call and staffing services can help keep your overhead costs down and are in position whenever you need them the most.

Time-Efficient

By freeing up valuable hours in the day, you can manage your business operations without the interruption of phone calls.  With our answering and additional back office services, your company will have more time to focus on developing new and existing business and improve the efficiency of your organization.

Urgent Call Answering

Offering an urgent call answering service means someone will always be prepared to answer your company’s most immediate and important messages.

Personalization

Instead of being greeted with a recorded message, your clients will speak with our live agents who will be ready to accommodate their personal and individual needs.

Productivity

By employing our professional services to handle your calls and other back office needs, this essential aspect of your business will improve and help your organization to grow.