Multilingual Contact Center

Alfa Systems Multilingual Contact Center

Excellent customer service is vital for any business to maintain its reputation for efficiency. There may be times, however, that your organization will experience higher than normal call volumes and lack the resources to ensure that incoming messages are handled appropriately and in a timely manner. By outsourcing your call services to Alfa Systems, we can provide you with dependable phone support 24 hours a day, seven days a week to help ensure that your customers are never left waiting for assistance.

Our contact center provides multilingual support, bilingual agents, competitive rates and exceptional quality. We will answer and forward calls on your behalf and work with your organization to support both your present and future business goals.

Alfa Systems center offers:

Ability to support over 170 languages
Around the clock and weekend availability
Back office service
Customer support
Overflow call assistance

Industries We Serve:

Financial
Insurance
Medical
Social services
911

Languages we support:

Brazilian Portuguese
Cape Verdean Creole
European Portuguese
French
Spanish

What we do

(but are not limited to)



Interpretation Service

Alfa Systems highly-qualified interpreters are available 24 hours a day, 7 days a week and understand cultural preferences when selecting the most appropriate words for clear understanding.


Translation Support Services

Due to their deep knowledge of international cultures and languages, our expert agents are able to understand complex information and deliver accurate, efficient, and affordable translation.


Help Desk

Our Help Desk will provide support for all of your computer troubleshooting and other technical needs.


Recruitment|Staffing

Whether permanent or temporary, our recruitment staffing team will help you find the right candidate to suit your personal business needs.


Accounting Support

Our accounting staff can assist in managing your financial transactions, making sure payments and records are accurate and complete.

Receptionist Services

Our Receptionist Services are aimed at enhancing the experience for your customers and making your business work more effectively. These include:

After Hour Assistance

With our after hours assistance, a live person rather than a machine will be available to answer calls, take messages and respond to customer inquiries.

Appointment Management

Make reservations and retain more customers by setting appointments 24/7. We assist with scheduling, cancellations and reminders, thus maintaining the professionalism and organization of your business.

Screening and Forwarding calls

We will screen and forward calls to your home, mobile or office so that you can focus on growing your business.