Alfa Systems Multilingual Contact Center
Excellent customer service is vital for any business to maintain its reputation for efficiency. There may be times, however, that your organization will experience higher than normal call volumes and lack the resources to ensure that incoming messages are handled appropriately and in a timely manner. By outsourcing your call services to Alfa Systems, we can provide you with dependable phone support 24 hours a day, seven days a week to help ensure that your customers are never left waiting for assistance.
Our contact center provides multilingual support, bilingual agents, competitive rates and exceptional quality. We will answer and forward calls on your behalf and work with your organization to support both your present and future business goals.
Alfa Systems center offers:
Ability to support over 170 languages
Around the clock and weekend availability
Back office service
Overflow call assistance
Industries We Serve:
Languages we support:
Cape Verdean Creole
What we do
(but are not limited to)
Translation Support Services
Our Receptionist Services are aimed at enhancing the experience for your customers and making your business work more effectively. These include:
After Hour Assistance
With our after hours assistance, a live person rather than a machine will be available to answer calls, take messages and respond to customer inquiries.
Make reservations and retain more customers by setting appointments 24/7. We assist with scheduling, cancellations and reminders, thus maintaining the professionalism and organization of your business.
Screening and Forwarding calls
We will screen and forward calls to your home, mobile or office so that you can focus on growing your business.